CCMG believes in the safety and effectiveness of recommended vaccines and does not advise following alternative immunization schedules.  Our Vaccine Policy follows the schedule outlined by the American Academy of Pediatrics (AAP).

 We are willing to work with your family regarding your questions and concerns about immunizations.  However, if you are planning to never give routine vaccinations, CCMG may not be a good fit for you.

We work hard to provide comprehensive medical care and serve as your medical home. If able, please contact our office FIRST before seeking specialty care or urgent care at another facility. This enables us to refer you to the most appropriate specialist and help to coordinate your care.

Whenever you do see a specialist, please request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice strives to improve efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

To help provide timely service to our patients, we prefer to schedule all visits. We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. 

Saturday office hours are reserved for newborn infants and acute care visits. 

Walk-in appointments  are discouraged and are scheduled in the first available sick visit appointment slot.  Please note there is an additional fee for walk-in appointments and appointments seen after scheduled business hours or on holidays/Saturdays.

Please note that most acute care visits are slotted for 10-15 minutes and well care visits for 15-30 minutes.  If you anticipate being unable to cover your concerns in this time frame, alert the scheduler when making the appointment.

For acute care, call the office to speak with staff and schedule an appointment if appropriate. Sometimes an appointment may not be needed, and triage staff will advise you regarding your issue or check with the physician and call you back.  If our triage staff is not immediately available, you will be asked to leave a message and you will receive a return call.  If you are confident you would like your child seen, please indicate this to the scheduler upon calling to secure an appointment.

Well care visits help keep your child healthy by providing you with current information on issues such as nutrition, behavior, development, safety and vaccinations.  We recommend that you call our office 3 months in advance to schedule an appointment with your child's provider on the date that best fits your needs.   

Please note that most acute care visits are slotted for 10-15 minutes and well care visits for 15-30 minutes.  If you anticipate being unable to cover your concerns in this time frame, alert the scheduler when making the appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 10 minutes before your scheduled appointment time and be prepared to provide your insurance card, ID, and copay.  

We understand sometimes things happen beyond your control that may cause you to be late.  However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.

We have a triage service and physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and receive advice regarding your child's problem.

Please check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is YOUR responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays or fees at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, if you have questions about your coverage, it is best check with your specific insurance company. Our office is required bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service and account balances will be collected. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.