FAQs

Frequently Asked Questions

  • Are you accepting new patients?

    Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info-Insurances" Menu Tab. If your child is new to the practice and needs a well visit, please note that we need all prior records sent to our office before making your appointment. This gives our providers adequate time to prepare prior to your appointment and that means less wait time. It also allows for us to give an appropriate amount of time for the appointment in case there are additional issues to discuss and make sure that the last well visit has been at least one year prior for insurance purposes. If the entire chart is unavailable in time, we ask that you please have your prior doctor's office fax the vaccine records and last well summary to our office in the meantime. Thank you and welcome!


  • What days are you open?

    Our office is open Monday through Friday and Saturday morning is for sick/urgent appointments only. As our daily schedule is subject to change, please call to confirm office hours.

  • How do I make an appointment?

    To make an appointment please call our office. To ensure the best use of time, for both our providers and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.


    Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

  • Do you accept my health insurance?

    Please refer to our insurance page to review a list of accepted insurance providers.



  • How do we contact the after hours doctor?
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    We have a provider on call 24 hours a day, 7 days a week.  Please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.


    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

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  • What is a Pediatrician?

    A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.


    Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

  • What is a Nurse Practitioner?

    A nurse practitioner is a provider who started their career as a nurse, and then completed additional education to become a nurse practitioner.  Nurse practitioners have similar training to physicians but more tailored toward their specialty.  They can prescribe medications, order tests and refer patients to specialists.  They have to undergo initital and ongoing testing in their chosen field to maintain their certifiication. Because of their experience and excellent bedside manner, they make a perfect addition to a pediatric practice.

  • May I request a specific Provider for my visit?

    Every effort is made to arrange your child's well care and follow up visits with the provider of your choice. When your child is ill, he or she may see any one of our providers.

  • How often does my child need to be seen in the office?

    Our routine health maintenance visit schedule follows the American Academy of Pediatrics routine visit schedule and vaccine guideline for children.

  • Why does my child need to receive vaccinations?

    Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to The American Academy of Pediatrics (AAP), vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. 


    If you're apprehensive about vaccinations, please do not hesitate to contact our office.



  • What immunizations will my child receive?

    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics (AAP). Please discuss your immunization questions and concerns with any of our pediatricians.

  • When will I receive lab or test results?

    You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the provider that ordered them.

  • How do I obtain a prescription refill?

    Please call our office and follow the prompts for our prescription refill line. Allow 48 hours for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval.

  • My child needs to see a specialist. What do I do?
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    For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, Please call our office if you have difficulty scheduling a timely appointment.


    For urgent referrals: when one of our providers determines that you need an urgent referral, our staff will help facilitate an appointment or admission to a hospital.

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  • Does your practice support breastfeeding mothers?

    Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.


    Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced staff.

  • Can I meet my pediatric provider before my baby is born?

    Currently our office does not offer prenatal visits.  Our providers are happy to speak to you over the phone about any concerns you may have prior to your baby's arrival.

  • I just gave birth. When should I schedule my baby's first doctor visit?

    We recommend that your newborn be seen in our office 1-3 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

  • When should my baby start solid foods?

    As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your 4 or 6 month well care visit.